For many Consumer Data Respondents (CDRs), Covered365™ becomes part of the routine after enrollment. It is where ID cards are stored, claims can be reviewed and important updates are shared. Over time, though, it’s easy to focus on one or two features and overlook how to get value from health tools.
Covered365 was designed to bring plan information and support resources into one place, making it easier to stay informed and connected throughout the year. Whether you’re looking for a provider, checking claim activity or completing a survey, the app can help simplify everyday plan-related tasks.
More value from health tools
Many participants first download Covered365 to access their digital ID card. While that remains one of the most frequently used features, it is only one part of what the platform offers.
Having your ID card available on your phone means you can quickly access plan information during appointments, while traveling or whenever a provider requests coverage details. It eliminates the need to search for a physical card and helps ensure information is available when needed.
Beyond the ID card, Covered365 serves as a central location for plan information, support resources and updates.
Finding care when you need it
One of the most practical tools in Covered365 is the provider search feature.
Instead of searching multiple websites or making several phone calls, participants can use the app to locate providers and review available options. This can be especially useful when moving, changing providers or seeking care in a new area.
Having provider information in the same place as other plan resources helps reduce guesswork and saves time when questions come up.
Accessing virtual care from anywhere
Health care needs do not always happen during business hours or when it’s convenient to schedule an in-person appointment.
Covered365 includes access to virtual care resources that can help participants connect with licensed medical professionals when appropriate. For many common health concerns, virtual visits can provide a convenient alternative to an office appointment.
Understanding when and how to access virtual care before it’s needed can help make future decisions easier.
Understanding claims and explanation of benefits information
Health care paperwork can sometimes feel overwhelming, especially when several appointments or services happen close together.
Covered365 gives participants access to claims information and explanations of benefits (EOBs) in one location. Reviewing these documents can provide a clearer picture of how services were processed and what information has been recorded.
Checking claims activity periodically can also help participants stay informed about recent services and better understand how their plan is being used.
Staying connected through surveys
Participation plays an important role within the Population Science Management community.
Covered365 provides access to surveys and related updates, helping participants stay informed about opportunities to contribute feedback and information. Many CDRs find it helpful to complete surveys as they become available rather than waiting until later.
The app makes it easier to keep track of survey activity and understand when new opportunities are available.
Turn on push notifications
One of the newest features available in Covered365 is push notifications.
Participants who enable notifications can receive reminders about surveys, updates and other important plan-related information directly on their mobile device. Rather than periodically checking the app for new information, updates can be delivered as they become available.
Push notifications can help participants get more value from health tools and stay connected to available resources and keep important information from being missed.
A quick app check can save time later
Many of the questions people have throughout the year can be answered through tools already available in Covered365.
Whether you’re looking for a provider, reviewing a claim, accessing your ID card, connecting with virtual care or checking for updates, spending a few minutes exploring the app can help you become more familiar with the resources available to you.
The next time a question comes up, there’s a good chance the answer is already in your pocket.
Take a few minutes to explore Covered365 and get more value from health tools available in your account. A quick check today may make the next question easier to answer.