Mental health support works best when you know where to turn and what options are available. Population Science Management (PSM) plans include access to MyLiveDoc mental health triage, a virtual resource designed to help members decide the next right step when mental health concerns come up.
This support is confidential, easy to access and available when you need guidance, not weeks later.
What Is MyLiveDoc mental health triage?
MyLiveDoc mental health triage offers short-term, virtual support to help members assess how they’re feeling and determine appropriate next steps for care. It is meant to guide, not replace, ongoing therapy or emergency services.
Starting with triage helps members:
- Talk with a trained professional about what they’re experiencing
- Understand whether symptoms may improve with self-care, follow‑up care or additional support
- Avoid unnecessary delays when mental health support is needed
When to use MyLiveDoc mental health triage
Mental health concerns don’t always look the same from day to day. MyLiveDoc can help when symptoms feel new, confusing or hard to interpret.
Consider reaching out if you’re experiencing:
- Persistent stress or feeling overwhelmed
- Anxiety that affects sleep, focus or daily activities
- Low mood or emotional exhaustion
- Panic attacks or sudden spikes in anxiety
- Trouble coping with work, family or life changes
If you are unsure whether what you’re feeling is “serious enough,” triage is a smart first step.
MyLiveDoc mental health triage is not for emergencies. Call 911 or go to the nearest emergency room if you or someone else is:
- In immediate danger
- Experiencing thoughts of self‑harm or harm to others
- Facing a medical or mental health emergency
How MyLiveDoc mental health triage works
Using MyLiveDoc is simple and can be done from your phone, tablet or computer.
- Access MyLiveDoc through your Covered365™ app
- Select the MyLiveDoc icon
- Connect with a trained professional for confidential triage
- Receive guidance on next steps, which may include follow‑up care or additional resources
Support designed around you
PSM plans are built to make health care easier to navigate, especially during moments that feel overwhelming. MyLiveDoc mental health triage is one of the tools available to help members take care of their mental well‑being with confidence.
If mental health support feels like something you might need, MyLiveDoc is a safe place to start.