Accessing health care shouldn’t feel harder than the care itself. Yet for many people, managing benefits still means juggling paperwork, phone calls and multiple logins just to find basic information. That friction is exactly why mobile health tools have become a critical part of the modern health care experience, and why Population Science Management (PSM) continues to invest in tools that put members first.
Across the industry, digital health adoption is no longer a “nice to have.” According to a Assistant Secretary for Technology Policy data brief, 65% of individuals accessed their online medical records or patient portal in 2024, more than doubling usage over the last decade. App-based access to health information also rose sharply, increasing from 38% in 2020 to 57% in 2024. The message is clear, members expect health information to be accessible, mobile and easy to use.
PSM’s Covered365™ app was built with these realities in mind.
Covered365 gives members a single, secure place to manage their health benefits. Instead of tracking down documents or waiting on hold, members can quickly access their digital ID card, review claims and explanations of benefits, find providers and connect to virtual care options right from their phone.
For PSM Working Owners, digital access is especially important. Monthly surveys are required to keep benefits active and Covered365 removes friction from that process by surfacing surveys directly in the app, sending reminders when action is needed and keeping tasks visible until they are completed. That design reflects a broader industry trend: when health tools are simple and intuitive, engagement increases.
The growth of mobile health apps also reflects a larger shift toward care that fits into everyday life. Whether someone is managing care between shifts, traveling or simply prefers digital-first support, tools like Covered365 help ensure access doesn’t depend on office hours or paperwork.
At PSM, technology is never about replacing human support, it’s about strengthening it. Covered365 works alongside Care Guides from PSM’s third-party health plan administrator, Detego Health, to ensure members have both digital tools and real people available when they need help.
As health care continues to evolve, one thing remains consistent: members do better when they have clear access to information and support. Covered365 is one of the ways PSM delivers on that promise.
Members can download the Covered365 app today from the Apple App Store or Google Play and start using the tools designed to make managing health benefits simpler, clearer and more accessible.